As an employer, the practice has a duty to care for the health and safety of its staff. The practice also has a legal responsibility to provide a safe and secure working environment. Therefore the practice is committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour, and has a 'zero tolerance' attitude of any incident that causes hurt, alarm, or distress.
Our practice staff are here to help you; our aim is to be as polite and helpful as possible to all patients. If you consider that you have been treated unfairly or inappropriately, please ask the reception staff for a complaints form.
However, shouting or swearing or use of abusive or offensive language at practice staff will not be tolerated under any circumstances. The Practice will not hesitate to exercise our rights to remove patients who are abusive from the practice list and will have to register with another GP Practice.
Examples of unacceptable standards of behaviour:
- Verbal abuse or aggression
- Offensive or threatening behaviour
- Attending the practice premises under the influence of alcohol
Furthermore, the practice will not hesitate to take legal action or inform the police whenever it is appropriate to do so.
The whole of the NHS, and especially GP surgeries are working under unprecedented levels of patient demand and expectation.
However, we hope that patients will agree that our staff are our most valuable asset, and that verbal abuse or aggression is unacceptable.
Thank you very much in anticipation of your understanding.
Last Updated: Monday 15th December 2025